About our Financial Assistance Program

Our program is designed to ease the financial burden for people affected by upper gastrointestinal (GI) cancers, including pancreatic, liver, oesophageal, stomach, and biliary cancers. We provide a one‑off payment to support individuals and families during a challenging time. Our program is non-means tested, ensuring fair and equal access for anyone impacted by an upper GI cancer diagnosis.

What do I need to provide?

• Proof of an upper GI cancer diagnosis

• The bill you need help with

• Bank details for payment

• A receipt once the bill is paid

How do I access Pancare's Financial Assistance Program?

To access our Financial Assistance Program or if you have any questions, please call us on 1300 881 698 or email support@pancare.org.au. We’re here to help you!

Further financial support

Cancer treatment can be expensive. Even with public healthcare, out-of-pocket costs for medications, appointments, parking, travel, and time away from work add up quickly.

There are government programs and community supports that can help reduce the financial burden.

Government assistance

You may be eligible for payments through Services Australia, such as:

• Sickness Allowance (for temporary inability to work)
• Disability Support Pension (for longer-term situations)
• Carer Payment or Carer Allowance (for family members caring for you)

Contact Services Australia (132 300) to discuss eligibility and application processes.

Other supports

• The Medicare Safety Net reduces out-of-pocket costs for medical services once you reach certain thresholds. Register your family at Medicare to track spending automatically.
• The Pharmaceutical Benefits Safety Net similarly reduces medication costs after you've spent a certain amount annually. Keep receipts from all PBS prescriptions to claim your safety net earlier.
• If you’re struggling with loan or credit payments, contact your bank early to discuss payment relief options
• In some cases, you may be able to access superannuation early on medical grounds. Speak to your fund, accountant or the Australian Taxation Office before applying.
• You can also speak with a financial counsellor (call the National Debt Helpline 1800 007 007) or your social worker.

A qualified financial planner can help you review your income, super, and insurance. You can find an accredited adviser through the Financial Planning Association of Australia.